12/20/2023 0 Comments Suntrust mobile banking![]() The application is free, click here to download it from iTunes.A lot of sign in issues and glitches should have been resolved before the transitions/merger CUSTOMER SERVICE IS PATHETIC I WILL BE CHANGING BANKS SOON IF THIS DOES IMPROVE I am a member of a credit union which provides much better service and customer service. Online banking from the computer is just as convenient to me so I wouldn’t waste my time with this application until it reaches a higher standard. I simply recommend it because the security is top notch and that is really what matters to me. I would recommend the application for users that find the current features suit their needs and really, really have no time to use a PC or go to the bank. These were just some of the customer requirements. Feature requests include adding the ability to search for transactions by name, amount and date, the ability to see pending transactions and update transaction posting more frequently and decrease lag time, and finally the ability to specify date for bill payments, since many customers may want to pay long before bill due dates. SunTrust seems to have solved the compatibility problem and the lack of instructions problem (I see installation steps there now). This makes sense since support for other idevices eventually caused ratings to go up while the continuous lack of features held back that increase. On iTunes, the average rating for the current version is 3.5 stars (785 ratings at the time of writing this article) and for all versions is 3 stars (2228 Ratings at the time of writing this). The average customer review was 2.5 stars on AppleStoreHQ which we assume includes the total ratings on all the versions. I read through iPhone app download websites ( and ) to see what customers think about current versions and what they expect in upcoming ones. In the latest version, support was added for the Apple iPod Touch and the iPad calming down previously dissatisfied clients. The iPhone was the only supported idevice at the initial release of the application which caused an unexpected client rage. SunTrust initially started on the wrong foot with this one. Last but not least, you can only process bills to existing billers the app cannot be used to add new billers. In addition, it is safe-guarded in case your iPhone (or idevice) is lost or stolen in which case deactivating the app online is simple. The application is protected by a PIN which is required each time you attempt to access it. Of course, all transmitted data is SSL encrypted. Only nicknames are used that mask both your account and your biller account information. On the app itself, there is no record of account numbers. Perhaps that’s the one thing that SunTrust really put an effort into. A customer review, however, mentioned a minor improvement suggestion which is making the deposits and expenses in two different colors. ![]() Nevertheless, the interface is indeed clean. The challenge comes when there are a lot of features and it’s still easy to reach what you want. With the very basic functionality of the application, I can’t really say it was a big challenge to design a clean interface. Only the very basic ones were present (and still are): check account balances, review account history, transfer funds and pay bills. The main improvement was compatibility with other devices which we will be discussing later on. Features and Functionality (2 out of 5)Īlthough updated in April 2010 to version 4.1.4, we found no new feature additions despite the tremendous amount of protests from SunTrust clients. Below we review the application, highlight the improvements SunTrust has made to it over time and we discuss clients’ hopes and expectations. People pointed to Bank of America’s iPhone app as a much better solution and hoped that SunTrust would reach a similar level of quality. Clients complained of a lack of proper installation instructions, annoying activation process and the very basic interface and features which did not meet their needs. Initially released on the 30th September 2009 v4.0.1, the SunTrust Mobile Banking iPhone App was a huge disappointment for the majority of SunTrust bank clients. ![]()
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